The goal is to understand what business goal you are trying to achieve and what methods will help do this with the best value, in time and budget!
At this stage we do customer research activities to gather necessary data and
insights about customer experience, behavior, expectations, decision triggers,
other information that can help us to achieve goals.
Based on the research results, business context, and goals, CI design team together with company representatives work on a solution design, prototyping of future changes, assessment of solution technical and business viability.
Before final decisions are made, our goal is to validate that the new solution meets customers’ expectations and project goals. We design and conduct quantitative and qualitative tests to answer these questions.
At this stage, our team supports you in the deployment process and internal change management. As well we help to assess ROI measurements of the target KPI.