Transforming customer experience using service design methodology
Gain a strategic competitive advantage by providing best-in-class customer experience
We are ready to help with
Top customer experience sets expectations for all other types of experience in the industry. We will help your business set this bar through research, design, prototyping, testing, and the deployment of CX initiatives with your team.
01
CX strategy design & implementation
Get a vision of how customers should interact with your brand to get the best experience and build an actionable plan to achieve that.
02
Existing experience enhancement
Change of interactions with customers at existing touchpoints to enhance customer satisfaction scores, decrease churn, and grow your net promoter score (NPS).
03
Employee experience
Undertake research and redesign of your employee experience to achieve more satisfaction, motivation, and productivity in the workplace.
Service design will help you find answers
We are ready to discuss your project
Schedule a call or write email at bizdev@craftinnovations.global
Capabilities
- Complex CX consulting
- CX audit
- Physical and digital experience design
- Employee Experience audit & design
- Employee CX methodology traning
Methods
- Ethnographic research
- CX strategy workshops
- Iterative prototyping
- Solution validation tests
Transforming the existing experience process
Certain projects may not require each of the stages below. The necessity of each stage is always discussed at the “first touches” – calls and e-mails.
01First touch
- 01First touch
- 02Research phase
- 03Design stage
- 04Validation stage
- 05Deployment satage
- First touch
- Research phase
- Design stage
- Validation stage
- Deployment satage
Frequent questions about service design
What industries are applicabele for service design?
The Service Design methodology applies to any industry, B2C, B2B, G2C services & products. Our Team has experience in FinTech, Banking, EdTech, Retail, Manufacturing, IT, Entertainment.
How do you know that your design is good?
Data. Any product, service, website, etc., have business goals and appropriate metrics. To achieve that, we use a mix of tests (quantitive and qualitative) at each stage of the design process to validate that what we are doing corresponds with the goals
How much do your services cost?
We are transparent in our approach. After discussing the project goals and context with you, we make estimations, descriptions of works for each stage and send you a budget. It's better than guessing :)
Do you have developers?
Craft Innovations don't have in-house developers, but we have a few trusted partners so that we could be a single touchpoint for design and development services
Do you support products you designd after?
Yes! We have different forms of support and SLA, depends on project type.
