All services by Craft Innovations agency

Research services:

Qualitative research — define unmet customer needs

Get actionable insights about your customer needs, behavior, desires, purchasing preferences, experience assesment

Quantitative research — prove your decisions by data

Take a data-driven decision about product features, pricing, design, and customers with our research services

Assess loyalty to your brand by data

Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), Customer Effort Score (CES), and some others can help you identify how healthy your relations with clients are.

UX audit and usability testing of digital products

Discover hidden usability issues of digital interfaces that lead to customer churn, low conversion, human mistakes, and lower customer experience with your product or service

Design services:

Product & UX design — for humans

We create products that people love to use and pay for

Transforming customer experience by service design

Gain a strategic competitive advantage through providing best in class customer experience

Define winning value proposition & monetisation model

...to make your product desirable for customers and profitable for you.

Consulting service:

Design thinking & sevice design trainings

We help companies overcome barriers to become systematically innovative by training and facilitation sessions over applying design thinking and service design methodologies.

What value we can bring to your business?

The common goal of the research is to look at the subject from a user or customer perspective. The aim is to validate the hypothesis before the main investments have been made, find opportunities to grow, or define why performance is worse than expected.

Whether it is a new business idea, product prototype, customer experience with your brand, or price strategy, we combine qualitative and quantitative methods to get a clear answer.