All services by Craft Innovations agency
Research services:
Qualitative research — define unmet customer needs
Get actionable insights about your customer needs, behavior, desires, purchasing preferences, and experience assessment
Quantitative research — prove your decisions using data
Take a data-driven decision about product features, pricing, design, and customer interaction with our research services
Assess loyalty to your brand using data
Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), Customer Effort Score (CES), and some others can help you identify how healthy your relationships with clients are.
Design services:
What value we can bring to your business?
The common goal of the research is to look at the subject from a user or customer perspective. The aim is to validate the hypothesis before the main investments have been made, find opportunities to grow, or define why performance is worse than expected.
Whether it is a new business idea, product prototype, customer experience with your brand, or price strategy, we combine qualitative and quantitative methods to get a clear answer.