All services by Craft Innovations agency
Qualitative research — define unmet customer needs
Quantitative research — prove your decisions using data
Assess loyalty to your brand using data
UX audit and usability testing
Product & UX design — for humans
Transforming customer experience using service design methodology
Define a winning value proposition & monetisation model
Design thinking & service design trainings
What value we can bring to your business?
The common goal of the research is to look at the subject from a user or customer perspective. The aim is to validate the hypothesis before the main investments have been made, find opportunities to grow, or define why performance is worse than expected.
Whether it is a new business idea, product prototype, customer experience with your brand, or price strategy, we combine qualitative and quantitative methods to get a clear answer.