Usability testing that goes beyond the numbers

Are you facing a high churn rate, struggling to identify drop-off points, or looking for changes that could improve conversions and overall product perception? As a specialized UX testing agency, we differentiate these terms as follows:

1) UX audit analyzes your product based on established usability principles and expert insights to identify user experience flaws. It may not require involving real users; instead, it relies on the deep expertise of a UX auditor and established industry best practices to identify friction points.

2) Usability testing, on the other hand, involves observing real users as they interact with your product to uncover specific pain points. It provides direct evidence of how your target audience navigates your interface.

The output of working with a usability testing firm is a detailed report with research-backed suggestions for improving your product and increasing conversions.

These recommendations are actionable, with examples on what exactly should be changed and how. We help fintech websites, web and mobile apps maximize the potential of their interfaces.

Absolutely. We operate as a collaborative extension of your team and frequently split the workload to match your needs. For instance, your designers can provide the prototypes while our usability testing firm manages the strategy and execution. Whether you need a consultant to guide your researchers or a full-service partner to manage the entire process, we adapt our approach to complement your internal resources.

We don’t do work just to stay busy.

Before starting any UX audit or usability testing, our agency ensures that the research objectives for your financial product align with what will truly boost performance – not just what might seem helpful.

We collaborate with you to brainstorm hypotheses and validate them through thorough in-depth research. That’s why our clients keep coming back to us and recommending us to their peers.

Not really in a traditional sense but we definitely help you find the right people. We start by looking within our own user base and network to see who fits your needs. If your project requires a very specific or complex audience that we can’t source internally, we’ll bring in and coordinate with specialized recruiters or agencies to get it done. We’ll consult with you to define the target profiles and then work out the best way to get them in front of the product.

Yes, we are a global usability testing agency and can conduct testing in different locations and languages. However, we typically stick to English for research and reports, as that’s what most of our clients prefer.

There’s definitely no long-term commitment required. You can hire our usability company for a one-time, deep-dive audit of a specific feature, or we can partner up for continuous testing if that’s what you need. Our “first touch” phase is all about defining the exact level of support that fits your current team.

Choose a UX audit if you need expert insights into design flaws, usability issues, or areas for improvement based on well-known heuristics and best practices. It’s ideal for identifying broad issues without involving users directly.

Choose usability testing services if you want to observe real users interacting with your product to uncover specific pain points, validate assumptions, or gather actionable feedback. It’s best for user-driven insights. It also requires more time and effort since the agency needs to recruit respondents for user testing.