This report is a demo version of a real usability testing study we ran for a mobile banking app. It gives you a transparent look into how we structure our research, what kind of insights we uncover, and how we present them to our clients.
The testing focused on core user journeys—from onboarding to international transfers. The report includes everything a digital product team would need to understand what’s working, what’s confusing users, and what could hurt adoption or conversion. It also explains how unmoderated testing complements moderated sessions, when it makes sense to use, and what type of insights it adds for product teams.
📋 The report covers:
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Project goals and testing methodology (moderated usability testing via Zoom)
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User demographics and tech setup (20 US-based users, iOS + Android)
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Quantitative metrics (task time, completion, error rate, CES)
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UX issues with detailed risk analysis (e.g. onboarding drop-off, unclear plan benefits)
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Real user quotes that bring problems to life
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Usability index per task and overall score
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Executive summary with action-ready suggestions
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Unmoderated usability testing
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200 participants tested remotely via Maze
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Blend of quantitative and qualitative insights
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Detection of misclicks, drop-offs, and confusing flows
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Usability scoring with MIUS (Mission Usability Score)
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Guidance on when and why to use unmoderated testing
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Each usability test project is different. We adjust the scope depending on your product stage and research goals. But this example gives you a feel for how we dig deep, explain our findings, and link UX issues to business risks.
Download the report and get a closer look at how your future collaboration with us might look.
