We research & design human-focused

Global research & UX design firm. Help you innovate faster, grow in valuation and profitability - by converting user insights into exceptional customer experiences

Case studies

CICNews – #1 Canadian immigration news portal
How we increased conversion by 300% for ilogos.biz
Neofin – product Design for FinTech Startup

Lastest Awards

Top Design Company in Canada
2024
Top Market Research company In Canada
2024
Top Market Research Company for FinTech
2024
Top User Experience Company in Toronto
2024
Top Market Research Company in Retail
2023
Top Market Research Company in Financial Services
2023
Top Product Design Company Global
2023
Top Firm - Best in market research
2023
Top Firm - Best in User Experience
2023
Most Reviewed Web Design Company in Toronto
2022
Top User Experience Company for FinTech in Toronto
2023
Top Prototype Design Company
2023

Testimonials

Craft Innovations exceeded our expectations. The team was responsive, delivered on time, and went the extra mile to meet project needs. 

Project management and communication was fantastic. All the requested changes were rapidly executed with excellent attention to details.
CI Team is A+.

  • Kareem El-Assal
  • Director of Policy & Digital Strategy, CanadaVisa

They are easily the most responsive and professional web development company I have ever worked with. They have a great eye for interface flow and aesthetics as well as an impressive understanding of the Web3 space.
We couldn’t be happier with CI. They were clear, professional, and highly competent throughout. We would gladly work with them again and they have become our “go to” team for anything involving web development.

  • Edward Del Castillo
  • ex-Head of Product & Design, Onlife, Inc.

It was a pleasure to work with this Team. We regularly received a status update, and communications were excellent. The team has a unique mix of business and practical expertise in research and design fields. Their approach and commitment to the project result exceeded the expectations.

  • Volodymyr Omelchenko
  • Managing Consultant at Mastercard

Craft Innovations consistently delivered high-quality work, including wireframes, mock-ups, mood boards, and clickable prototypes. They championed the proper development process, creating a clean and functional working relationship. They always illustrated both understanding and enthusiasm for the project and were very receptive to all feedback. I was continually impressed  by their ability to go above and beyond with minimal oversight, largely due to their strong adherence to proper development processes. They were always thoughtful in their questions and feedback, and it was clear that they cared about the project.

  • Nick So
  • Senior Game Designer, Aglet

Craft Innovations delivered a great UX/UI design for the website. Their team was entirely focused on the task at hand — they used their experience and methodical approach to deliver for the client

  • Aleksandr Kshutashvili
  • CEO & Founder at NeoFin Solutions

Craft Innovations has diverse business and practical know-how in research and design fields. Their expertise allows Mastercard to create new product lines for their clients, addressing the needs of more than six million customers. Furthermore, their team communicates clearly and efficiently

  • Elmir Huseynov
  • Senior Manager at Mastercard

They got to the heart of our product very quickly. They were attentive to our strategy. They didn’t miss a single detail, testing all our hypotheses, and even adding their own. We now understand who our users are, what challenges they face, what they expect from our product, and what they think about our competitors.
The final report was an amazing piece of work, with lots of valuable information and clear infographics for all team members. Now the whole team understands for whom we are making the product, and where we should move!

  • Alice Loginova
  • Product Manager, Appvillis

Craft Innovations successfully gathered insights from over 1000 qualitative and quantitative research respondents, enabling the company to modify their program. The team perfectly communicated the project, showcasing a high level of diligence. Overall, their business acumen was pivotal to success

  • Vadim Chomenko
  • Co-Owner at Bi

The client was able to understand customer insights and analysis of competitors. Craft Innovations’ recommendations also added value to the business. The team was effective and was receptive to feedback, which impressed the client

  • Alexander Sergunin
  • CEO at Consulting Business

With the Craft Innovations’ inputs, the client was able to sell one project and received three leads within two weeks. The team went the extra mile to deliver excellent results. They made everything possible and were experts in the industry

  • Grygorii Shchepanyk
  • CEO at EVOMALL

The job was done exactly how we wanted it. Now we have a great unique and modern website that represents our company. Communication was perfect, managers were attentive and everything was delivered on time, no delays. The most impressive in cooperation with CI is a mix of creativity, communication level, attentiveness to details, and goal orientation.

  • Roman Romanchuk
  • CRO, Natural Links

According to project requirements, the Craft Innovations team did a full scope of work: recruiting, heuristic UX-audit, user-tests with eye-tracking technology, in-depth interviews, providing us with a detailed report based on qualitative and quantitative data. Our team got a list of improvements that should be implemented to enhance UX of our App. The project goal was achieved 100% because of Craft Innovations’ teamwork.

  • Juliya Shtypula
  • VP of Customer Experience, Banking Company

Craft Innovations’ work resulted in higher quality leads, increased conversions, and better search engine rankings for the Uployal. The team excelled at project management with on-time delivery, progress updates, and responsiveness. Their openness to feedback and ability to listen also stood out.

  • Artem Bondarchuk
  • COO, Uployal.ai

For us the most impressive part of working with Craft Innovations is their deep knowledge of the UX principles, rules, and conversions principles. They were ready to work to achieve results, not just to create some beautiful pages.

  • Svitlanka Sergiichuk Romaniuk
  • Chief Business Development Officer, iLogos Game Studios

Membership & Certificates

World Research
member
UX design & research
certification
Eye-traking UX audits
certification
Design thinking
certification
World Research
member
UX design & research
certification
Eye-traking UX audits
certification
Design thinking
certification
World Research
member
UX design & research
certification
Eye-traking UX audits
certification
Design thinking
certification
World Research
member
UX design & research
certification
Eye-traking UX audits
certification
Design thinking
certification
World Research
member
UX design & research
certification
Eye-traking UX audits
certification
Design thinking
certification
World Research
member
UX design & research
certification
Eye-traking UX audits
certification
Design thinking
certification
World Research
member
UX design & research
certification
Eye-traking UX audits
certification
Design thinking
certification
World Research
member
UX design & research
certification
Eye-traking UX audits
certification
Design thinking
certification
World Research
member
UX design & research
certification
Eye-traking UX audits
certification
Design thinking
certification
World Research
member
UX design & research
certification
Eye-traking UX audits
certification
Design thinking
certification
World Research
member
UX design & research
certification
Eye-traking UX audits
certification
Design thinking
certification

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